Here is exactly what happens from your first phone call through job completion. We believe in being clear about the process so you know what to expect before we ever show up at your Sacramento home or business.
A simple, step-by-step process — no runaround, no surprises.
It starts with a phone call to (916) 999-4138. Tell us what is going on with your heating or cooling system and what you need. We will answer your questions, give you a rough idea of what to expect, and schedule a visit at a time that works for you.
We set up an appointment with a clear arrival window so you are not waiting around all day. For urgent issues during a Sacramento heat wave or a cold snap, we do our best to get out to you the same day or the next morning.
Your technician arrives within the scheduled window, in a clearly marked vehicle and ready to work. We introduce ourselves, confirm the issue you described, and get started with a proper inspection of your HVAC equipment.
We diagnose the problem and explain what we find in plain language. Before any work begins, you get a clear estimate covering the scope of the job and the cost. Nothing happens until you approve it — no surprise charges.
Once you approve the estimate, we get to work. Most repairs are completed the same visit. For installations and full system replacements, we give you a realistic timeline up front and keep you informed throughout the job.
After the work is done, we test the system to make sure everything runs properly and walk you through what was done. We clean up the work area and answer any questions. You only pay what was quoted — the price we gave is the price you pay.
Clear expectations on scheduling, pricing, equipment, and billing.
We schedule every visit with a clear arrival window rather than a vague "sometime between 8 and 5." Most repairs take one to two hours once the technician is on site. Larger jobs like a full AC or furnace installation typically take a day, and we tell you that up front so you can plan around it.
Estimates are provided before any work begins. We explain the scope of the job and the full cost in writing, and we do not start work until you approve it. There are no hidden fees and no charges tacked on after the fact. If a repair turns out to be different than expected, we stop and re-quote before continuing.
Roxie AC & Heating installs, repairs, and maintains all major HVAC brands, including Carrier, Trane, Lennox, Goodman, Rheem, York, American Standard, Bryant, and more. We are comfortable working on older units as well as newer high-efficiency systems, so you do not have to worry about whether we can handle your equipment.
Our no-surprise policy is simple: the price we quote is the price you pay. We do not add charges mid-job, and we do not upsell repairs you do not need. If we find something additional during the work, we stop, explain it, and get your approval before doing anything else. Straight talk and fair pricing, every time.
Call Roxie AC & Heating now or request service online. We will walk you through the process and get your heating or cooling system back on track.
